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‎09-27-2017 02:47 AM

HP Recommended
Product: Elite book 820 G3 Commercial
Operating System: Microsoft Windows 7 (64-bit)

Dear HP Teams

One of my customer set the password for bios with HP Client Security Feature and Can't login back.When Power is on can't do anything and keep asking bios password. How can we solved this problem and How can help from HP site?

Thanks and best regards

THU YA

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2017 08:43 AM

HP Recommended

@THUYA-218

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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1 REPLY 1

‎09-27-2017 08:43 AM

HP Recommended

@THUYA-218

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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