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Locked

‎11-07-2020 04:40 PM

HP Recommended
Product: HP Omen Model 8393
Operating System: Microsoft Windows 10 (64-bit)

I have a second hand Gaming computer and cannot get into the bios to adjust the battery charge value. A password request keeps coming up. Where would the ofiginal password have been found when the computer was new ?

   I contacted HP help that were no help at all,suggesting I replace the motherboard which is crazy !

Does any body know how I can get into the Bios ?

 

After a few attemps it comes up with a message recovery options System  SN: ************* 1 insert HP sparekey USB recovery key. I dnt have one ?

 

I hope someone can help.

1 REPLY 1

‎11-07-2020 04:54 PM

HP Recommended

Hi DJ-TKO

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

 

I work on behalf of HP.
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