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David_Caraveo
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Bios password locked

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HP EliteBook 840 G3
Microsoft Windows 10 (64-bit)

Hi, I forgot my password admin user to enter the BIOS, once the computer turns on asks me the password, I tried different passwords but it doesn't work. Cant enter F2, F9, neither Windows . I already disconnected the CMOS battery for several hours but nothing happens.... help: Crying:

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REO51ST
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@David_Caraveo

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

David_Caraveo
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thanks but i cant boot from any device, when i try to press f9 it keeps me asking the password 😞

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David_Caraveo
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thanks but i cant boot from any device, when i try to press f9 it keeps me asking the password 😞

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REO51ST
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@David_Caraveo

 

You will receive an email with instructions on how to boot.

 

REO

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