• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎03-09-2020 05:20 PM

HP Recommended
Product: HP all-in-one model #23-r010
Operating System: Microsoft Windows 10 (32-bit)

After clicking an HP update, my computer is looping between a black screen, beeping 8 times, and then back to an update screen. It keeps looping and never finishes.

3 REPLIES 3

‎03-10-2020 05:08 PM - edited ‎03-10-2020 05:09 PM

HP Recommended

Welcome @DLAIZURE 

 

Thank you for posting in the HP Support Community .

If I understand correctly, the update is failing to complete and goes like this indefinitely.

  • Press and hold the power-on button, hold it for at least 5-6 seconds or until the PC powers off completely
  • Wait for a while and try to start the PC by pressing the start up button once
  • Does it load successfully , can Windows start successfully ?
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-10-2020 05:10 PM

HP Recommended

If the device still fails to load after performing my suggestions above, check this article and attempt BIOS recovery >> https://support.hp.com/us-en/document/c02693833

 

 

Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-11-2020 09:02 AM

HP Recommended

Spent an hour with an HP expert. Nothing worked so they suggested I take it to a local computer store for help. Thanks for nothing, HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.