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Ihavecookies Honor Student
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Black screen at undock

HP ZBook Studio x360 G5
Microsoft Windows 10 (64-bit)

We have our laptops using the tb g2 docks. Everything was great until recently, a few of our users experienced a black screen at undocking. Any thoughts?

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PhD Student PhD Student
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Black screen at undock

first thing i would do is update the dock's firmware - 1.0.52.1 - https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93495.exe 

 

then, run HP Image Assistant (www.hp.com/go/clientmanagement) and update the BIOS (if needed) and drivers

I work for HP. However, all opinions and comments are my own.
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Ihavecookies Honor Student
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Black screen at undock

Yes, I have done all of this. What I am hoping to find is some obscure setting I need to change or some bios setting that needs to be set. 

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