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‎03-19-2019 04:24 AM

HP Recommended
Product: Spectre Folio
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a Spectre Folio and a Spectre mouse. I can connect the mouse through bluetooth to the notebook, but the next time I use the notebook and I switch on the mouse, the mouse is not connected. I keep pressing the button underneath the mouse but nothing happens. Bluetooth is on, the notebook says "HP Spectre Mouse" in the bluetooth square in the lower left corner. Eventually I have to delete the mouse from the settings and start over by installing the mouse if I want to use it. What I am doing wrong? I'd love to hear from you. Thank you!

1 REPLY 1

‎03-20-2019 12:41 PM

HP Recommended

@TZHC
Thank you for posting on the HP Support Community.

  • What is the product number of your device? Use this link to find it:  https://support.hp.com/in-en/products/accessories-parts (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you tried with an alternate mouse?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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