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Bottom/ back panel of HPSpectre 360 laptop is loose . The 8 month old Core i7 laptop is rarely used

HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

The HP Spectre x360, laptop was bought in the month of May 2017 and is rarely used as my second laptop. I observed that the back cover is very loose from one of the sides near the hinges. There are only two screws holding the back cover towards the other side and are intact. What to do? 

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HP Recommended




3ME46PA HP Spectre x360 - 13-ae503tu


Product introduced December 2017


If the hinges are intact, if the holes for the screws are not stripped,

you can purchase a screw kit and fix the problem on your own.

Maintenance and Service Guide

Page 23

Screw Kit  L02541-001


and / or

This is something for which you likely need hardware support.



Please contact HP Technical Support in your region.

Open a case, explain the problem with the hinge / connectors, and ask for help.



  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.


In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


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  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.


  • USA / Canada: HPdisplays regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.



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