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Brand New Workstation Laptop Over-Heating and Blue Screen of Death

HP Recommended
ZBook 15V G5 Mobile Workstation Laptop
Microsoft Windows 10 (64-bit)



I recently (less than 1 week) bought a brand new HP ZBook 15v G5 Mobile Workstation Laptop.

Specs: Windows 10 Pro 64 bit, 9th Gen Core i7 9750H, 16 GB RAM, Nvidia Quadro P600 4GB, 1 TB HDD, 256 GB SSD

I use it to run rather heavy loads (engineering simulations) for several hours during the day.


I noticed that the laptop overheats to 95 degree Celsius and above under load, and at times is around 50 degree Celsius when idling (no load).


The laptop also for the past few days when booting up from a cold start displays the Blue Screen of Death with the error: 



When I force shut down and restart, it boots up normally. This has happened twice already.


I made sure that the HP CoolSense is ON. The ambient temperature at my place is around 27 degree Celsius.


I have no idea what is going on with this overheating and Blue Screen of Death issues.


Could someone please help ASAP? Thanks a lot in advance.

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HP Recommended

As a business laptop, it is supported by HP Image Assistant... before you go any further, run HP IA and update the BIOS (primarily) and all drivers it suggests... the fan algorithms are in the BIOS

I work for HP. However, all opinions and comments are my own.
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Hello @Soccer_dan,


Thank you for the response!


Yes, I had done just that - updating the BIOS and all drivers  - a couple of days after I had posted this issue here, and I also bought a laptop cooling pad.

However, now the issue is that I see that the performance has dropped considerably!


Where it took around 2 minutes 20 seconds to complete 1 iteration of a simulation run, now it takes around 4 minutes!!


I am unable to take advantage of the CPU after the BIOS update.


How can this be resolved? Any help is highly appreciated.


Thanks in advance.

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