cancel
Showing results for 
Search instead for 
Did you mean: 
sandeeps
New member
2 0 0 0
Message 1 of 2
193
Flag Post

Brand new HP Elitebook X360 G3 1030 hinge broken and display screen unseated

HP Recommended
HP Elitebook X360 G3 103X
Microsoft Windows 10 (64-bit)

Hello HP Community,

 

Would advise you to notify your friends and family NOT to go for the new Elitebook series . Nightmare began in march 1st week, within two months of purchase of the laptop worth 1.5 Lacs INR . The display screen got unhinged on its own without any pressure , damaging the screen . With red and blue lines on the screen the laptop was left unusable. Thousands of calls requests to HP authorised center ( dont even try the whatsapp or other conversations - these calls will not resolve any issue but exist only to give the impression that the complaint and the user are being taken care of) led to a technician being assigned by TVS E -authorised service center in Mumbai on 7th March 2019. Post that it has been living hell trying to get HP to replace the part which is out of warranty. TVS E has no idea when the part will be delivered and HP call center has zero accountability in trying to close the loop. 

[edit]

1 REPLY 1
rick-s
Retired
Retired
2,526 2,501 105 388
Message 2 of 2
Flag Post
HP Recommended

@sandeeps

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation