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‎12-05-2018 12:07 AM

HP Recommended
Product: HP ENVY Laptop 13-ad1xx
Operating System: Microsoft Windows 10 (64-bit)
Just after 13 months of buying my new HP Envy, the right hinge broke. There were no falls/accidents. This laptop is my work equipment. Warranty expired a month ago. I am very very frustrated at this and I am wondering whether if I leave it as it is will lead to further damage to my laptop. I will think again before buying an HP next time!
1 REPLY 1

‎12-05-2018 08:50 AM

HP Recommended

@nafeesmahbub

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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