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08-04-2019 11:06 AM
Product: HP-15 NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)
CAPS LOCK REMAINS ON WHEN WE TURN ON THE COMPUTER AND WE CANT TURN IT OFF. AFTER WE TURNED IT OFF FROM ADVANCED KEYBOARD SETTING USING SHIFT KEY, IT REMAINS PERMANENTLY OFF TILL NEXT RESTART. PLEASE SUGGEST SOME SOLUTION
1 REPLY 1
08-06-2019 02:17 PM
Welcome to HP support community.
I recommend you to use the on-screen keyboard and turn off the caps lock and check. To make sure whether it is hardware or a software issue please run a test on the keyboard.
Follow the steps in the below article to run the test on the keyboard:- Click here
I hope that helps.
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