cancel
Showing results for 
Search instead for 
Did you mean: 
Jwalker302013
New member
1 0 0 0
Message 1 of 2
159
Flag Post

COMPUTER COMPLETELY STOPPED WORKING

HP Recommended
***

I was using my laptop and it just shut off and will not turn back on.  It is not working.  I have 7 months of manufacturer’s warrant left on it.  I just need instructions on what to do now.  I brought it back to the store I bought it (wal-mart) and I was referred to this website.  I need it back, in school, School is online. Can’t do online school without a computer.

Tags (1)
1 REPLY 1
IT_WinSec
Level 15
Level 15
10,021 9,918 802 3,894
Message 2 of 2
Flag Post
HP Recommended

Hello @Jwalker302013 

 

  • Have you checked if there's a power ? How is the battery ?

 

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en

 

 

 

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

Home products >> you may call 1-(800)-474-6836

Business class products >> you may call 1-(800)-334-5144

 

Hope this helps.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation