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I was using my laptop and it just shut off and will not turn back on.  It is not working.  I have 7 months of manufacturer’s warrant left on it.  I just need instructions on what to do now.  I brought it back to the store I bought it (wal-mart) and I was referred to this website.  I need it back, in school, School is online. Can’t do online school without a computer.

1 REPLY 1
HP Recommended

Hello @Jwalker302013 

 

  • Have you checked if there's a power ? How is the battery ?

 

Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true§ion=ccweb&sfs=tdoc&lc=en

 

 

 

If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

 

Home products >> you may call 1-(800)-474-6836

Business class products >> you may call 1-(800)-334-5144

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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