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I was using my laptop and it just shut off and will not turn back on.  It is not working.  I have 7 months of manufacturer’s warrant left on it.  I just need instructions on what to do now.  I brought it back to the store I bought it (wal-mart) and I was referred to this website.  I need it back, in school, School is online. Can’t do online school without a computer.

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Hello @Jwalker302013 


  • Have you checked if there's a power ? How is the battery ?


Please, review the HP official article/guide about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:





If you did try everything from the guide but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:





Home products >> you may call 1-(800)-474-6836

Business class products >> you may call 1-(800)-334-5144


Hope this helps.

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