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Smartwal
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CPU fan always on and spinning in full speed

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HP Spectre x360 Convertible15t-df0xxx
Microsoft Windows 10 (64-bit)

Since I started using my new spectre laptop, I noticed that the CPU fan running constantly even in light load. It's always on and noisy. I tried to update the bios but nothing changes. When trying to use the command center to know the difference between thermal profiles, also nothing change. It looks like the command center doesn't work. Is it normal the fan running continuously from opening the laptop till shutting down!!  I don't know if that normal and can be solved by just updating drivers, or the problem is in the fan itself. 

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Echo_Lake
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@Smartwal
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:   
use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat and fan noise inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 3 of 3
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@Smartwal
Thank you for posting back. 

 

This sounds like a hardware related issue with the fan, 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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