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- Can't connect zbook to HP 2013 Ultraslim Docking Station
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04-23-2022 07:39 AM
Hello,
I have Zbook 14 and wonna connect to HP 2013 Ultraslim Docking Station.
But when I connected zbook and monotor via dport, and try run SP100099 I sow "can not find synaptics mst dp hub ic".
I wonna get SP65034 from http or ftp site but i find SP65033 and SP65035 and not find SP65034.
What can i do else for start work with HP 2013 Ultraslim Docking Station ?
04-23-2022 04:28 PM - edited 04-23-2022 04:29 PM
hello,
first do the firmware update for the docking station:
https://support.hp.com/us-en/document/c04133153
Firmware Update File:
https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65034.exe
Then try again.
best regards
04-23-2022 11:13 PM
Thank you for the answer, I know about that update and tried download it. But as I wrote in my message unfortunate it is umpossible. That file is absent on ftp.hp.com.
Not Found
The requested URL /storage/nawest1/hpi.origin.cdn.level3.net/published/pub/softpaq/sp65001-65500/sp65034.exe was not found on this server.
04-24-2022 05:25 AM - edited 04-24-2022 05:27 AM
Hello,
take a deep look at the solved thread here:
2.33.000 (2017-02-01) - sp79015.exe
ftp://ftp.hp.com/pub/softpaq/sp79001-79500/sp79015.exe
ftp://ftp.hp.com/pub/softpaq/sp79001-79500/sp79015.html
2.33.001 (2. Mai 2019) - sp96044.exe
https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96044.exe
https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96044.html
2.33.004 (2019-11-14) - sp100099.exe
http://ftp.hp.com/pub/softpaq/sp100001-100500/sp100099.exe
http://ftp.hp.com/pub/softpaq/sp100001-100500/sp100099.html
best regards
04-24-2022 06:42 AM
Thank you,
But unfortunate i still have problem. When i trid install any of those files I always saw "can not find synaptics mst dp hub ic".
I have a question: my laptop zbook 16 G6 compatible with HP 2013 Ultraslim Docking Station ?
When I connected my laptop did't recognize any equimpment and did't feel power from dock but power button on the dock can power on/off my laptop.
04-24-2022 11:51 AM - edited 04-24-2022 12:07 PM
hello,
if you take a look at the following file:
http://ftp.ext.hp.com//pub/softpaq/sp100001-100500/sp100099.html
Your HP ZBook 16 G6 is not on the list.
It could be the case that the laptop was introduced to the market after the docking station firmware update was released and is therefore not on the list, but It could be compabible...
=> Contact HP Support: https://support.hp.com/us-en
under section HARDWARE PRODUCT MODEL(S):
-------------------------------------------------
HP ZBook 14u G4 Mobile Workstation
HP ZBook 15u G4 Mobile Workstation
...
HP ZBook 15u G3 Mobile Workstation
...
HP ZBook 14 G2 Mobile Workstation
HP ZBook 15u G2 Mobile Workstation
...
HP ZBook 14u G5 Mobile Workstation
-------------------------------------------------
HP UltraSlim Docking Station
https://support.hp.com/us-en/product/hp-ultraslim-docking-station/5327327
Firmware:
Version: 2.33.004 Rev.A
Release date:Nov 14, 2019
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-ultraslim-docking-station/5327327/swIt...
best regards