cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 0 0 0
Message 1 of 2
107
Flag Post

Can't do anything on my HP probook 455 G5

HP Recommended
HP Probook 455 G5
Microsoft Windows 10 (64-bit)

So I bought my PC on Ebay, and upon recieving it I can't get into windows because it says that there is no operating system installed, yet I even double checked on my desktop and I can boot into the drive on there, also, I can't change ANY BIOS settings because everything is locked down with a BIOS Admin Password, I can't even boot from USB drives because it also tells me that there is no operating system, I have tried just about everything there is, including removing the CMOS battery and the laptop battery, and keeping it unplugged with no source of power for over an hour and it still did not clear anything, also, I have contacted the seller and he says he does not accept returns and doesn't know anything about the password as the PC hasn't been used in a couple years, any help would be greatly appreciated.

1 REPLY 1
Highlighted
Retired
Retired
4,444 4,348 250 485
Message 2 of 2
Flag Post
HP Recommended

@jgms763

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation