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- HP Community
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- Cancelling an order

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05-17-2022 07:19 AM
Recently I ordered a laptop and accidentally put the wrong address for it to be shipped. I tried to cancel the order straight away and made a ticket to the support team to cancel my order. The next day I got no reply and made another ticket. Then Later on in the day I had been notified that the product had been shipped and I am now unable to cancel the order. What should I do
05-18-2022 03:09 AM
Hi@DanMush,
Welcome to the HP Support Community! I'd like to help!
I see you are looking to cancel the new laptop order. I apologize for the Inconvenience.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.
Please reach out to the HP Technical Support team in your region regarding the service/replacement options.
Click on this link - https://support.hp.com/us-en/contact-hp
For any hardware issue or repair please click on the link Phone Assist Worldwide
Hope this helps! Keep me posted.
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