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- Cancelling my order

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11-28-2020 10:26 AM
On Thanksgiving day a laptop was ordered online as a gift for me. The next day a computer was purchased in a retail store and I attempted to cancel the original order. I tried many, many times to cancel via your phone number but was unable to connect to anyone. Considering that the order was placed on a holiday and no one was available to cancel it that day nor Friday and now here it is on Saturday and am still unable to contact anyone I am forced to call on Monday at 8 a.m. which is outside your time frame to cancel. This computer was charged as a gift to me by a relative and a credit must be given to her credit card account.
11-28-2020 10:30 AM
Sorry, but this is not a business unit of HP where any products are sold.
We are still in a pandemic.
Even in normal time it is difficult to contact business during holiday periods.
It has always been that way, no matter what business, except first responders, hospitals or military.
I believe that you are going to have to wait.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"