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‎11-28-2020 10:26 AM

HP Recommended

On Thanksgiving day a laptop was ordered online as a gift for me.  The next day a computer was purchased in a retail store and I attempted to cancel the original order.  I tried many, many times to cancel via your phone number but was unable to connect to anyone.  Considering that the order was placed on a holiday and no one was available to cancel it that day nor Friday and now here it is on Saturday and am still unable to contact anyone I am forced to call on Monday at 8 a.m.  which is outside your time frame to cancel.  This computer was charged as a gift to me by a relative and a credit must be given to her credit card account.  

1 REPLY 1

‎11-28-2020 10:30 AM

HP Recommended

Sorry, but this is not a business unit of HP where any products are sold.

 

We are still in a pandemic.

 

Even in normal time it is difficult to contact business during holiday periods.

 

It has always been that way, no matter what business, except first responders, hospitals or  military.

 

I believe that you are going to have to wait. 

 

 


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