Charge for repair under warranty

[Sharon217]

Good Morning

My daughters laptop screen was intermitantly not coming on. HP diagnostics stated that it was more than likely the harddrive and asked me to send it in under warranty. I have now been advised that we need to pay £366.00 to have it repaired as the casing is showing damage and that invalids the warranty even though the hard drive issue is not connected. I appreciate that this charge includes a new casing but we are being given no choice to to just have the actual issue fixed FOC. Is this something that I just have to accept?

[Irfan_06]

HI @Sharon217,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair or additional support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support