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ngry_cstmr Honor Student
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Charger broken after after 8 month of use

HP EliteBook x360 1030 G3
Microsoft Windows 10 (64-bit)

Dear HP customer service,

the charger of my HP EliteBook x360 1030 G3 is not working anymore since today and I wonder what I can do about it.
As I need my notebook, I just bought the same charger again but wanted to know how you can replace the old charger or just pay the bill for my new charger.
Thanks for helping!
Martin

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Charger broken after after 8 month of use

@ngry_cstmr 

 

Unsolicited Opinion:

The time to open a case with HP is before you purchase replacement parts.  In my opinion, and assuming the computer is under warranty, HP would likely replace a charger that is diagnosed (and confirmed by HP) as defective.  That HP will reimburse the cost of customer purchased parts may not be included in the warranty contract.

 

Nonetheless, regardless of my personal opinion, our Community does not speak for HP Technical Support nor do we have any connection with Warranty services.

 

Please contact HP Technical Support in your region; open a case, explain the issue and ask about options.

 

HP Technical Support - HP Contact Information

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information on the Community).

 

  • Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

 

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Kind Regards,
Dragon-Fur
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ngry_cstmr Honor Student
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Charger broken after after 8 month of use

Thanks for helping!
I was spending a long time on the HP support website to figure out, which number I can call or which form I should fill.
Most of the websites showed that I still have 29 month of extended warrenty left, but for some reason my guarantee "expired".


For people having similar problems: In the end I called my local HP headquarter and they redirected my to the customer support who was very helpful and just sent me the new charger via express.

 

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@ngry_cstmr 

 

You are welcome.

 

Excellent outcome.  Smiling.

 

The "online" warranty information is usually good - as you have found, though, sometimes the data is not up-to-date or there are other issues.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation