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‎05-13-2020 11:54 AM

HP Recommended
Product: Example: hp 296tu
Operating System: FreeDOS

Hi  I m buy a laptop of hp in11month old but  in a problem . Plugged in not charging

IMG_20200513_222605.jpg

 i m very upsaid to see this problem

1 REPLY 1

‎05-14-2020 02:28 PM

HP Recommended

i don't know your particular model, but many systems stop or reduce charging when reaching close to charging capacity to lower the potential for battery failure. does the laptop charge if the battery is down to a lower charge level?

 

many of HP's laptops have a setting in the BIOS to modify the charging method. you may look in the bios to see if that is available for your model

I work for HP. However, all opinions and comments are my own.
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