Chipset driver installation fails on Elitebook 2170p - Win7 SP1 x64

[user_2170p]

Installing the Chipset Driver using the file sp59259.exe does not change the referring entry in device management from "uninstalled" to "installed".

The term on the attached picture "Serieller PCI-Anschluss" translates into "serial PCI-connection"

Furthermore looking up the device id on the internet gives

Intel 7 Series/C210 Series Chipset Family KT Controller

Is sp59259.exe the wrong driver? Where do I find a working driver?

 

[Paul_Tikkanen]

Hi:

You didn't mention what operating system you are running, but your screenshot looks to me like you are running Windows XP.

If that is correct, you need this driver:

Treiber - HP EliteBook 2170p Notebook-PC | HP® Kundensupport

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID in your screenshot:

[Intel.NTx86.5.1]
; Windows XP
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1E3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1DBD&CC_0700"

[user_2170p]

Dear Paul,

as I stated in the subject line

Chipset driver installation fails on Elitebook 2170p - Win7 SP1 x64

I am really running Windows 7. There is an option in Windows 7 to switch over to XP optics that I used. Please rely on what I stated in writing.

[Paul_Tikkanen · Accepted solution]

Hi:

Sorry that I missed the operating system version in the subject if your post.

As I indicated this morning, the chipset driver DOES NOT install the PCI Serial Port.

If you need the W7 driver, then this is the one instead.

Treiber - HP EliteBook 2170p Notebook-PC | HP® Kundensupport

The above driver will install both of the devices that need drivers in your screenshot.

[user_2170p]

Dear Paul,

thanks for your quick and helpful responses!
I verified your proposed solution and it works. Both devices are being installed.

Best regards

user_2170p

[Paul_Tikkanen]

You're very welcome.