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Melcher
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Client Security Manager saves only the first fingerprint

HP Recommended
ZBook G4
Microsoft Windows 10 (64-bit)

Hi, yesterday I got my new ZBook G4/XEON.

All works fine, but the Client security manager doesn't.

I register 3 fingerprints, save them and leave the program. If I start it newly, the fingerprint icon shows a white exclamation mark in a yellow triangle.I go into this screen and there is only the first fingerprint saved.

I delete all fingerprints, register them again, close and restart the program, the same thin happens again and again.

The client security manager is version 9.9.2559 A1 and SoftPaq doesn't find a newer one.
Can somebody help, please ?
Thank you
Melcher

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Melcher
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According to SoftPay, all drivers and BIOS are up-to-date.

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mdes11
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I have the same problem. Business support blames Windows 10 1809 build. Do you have it?

 

Client Security Manager shows that only the first fingeprint is saved, but if you scanned other fingers they're also saved - try it - Client Security Manager says the finger is already enrolled.

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Melcher
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Yes, I have 1809. The fingerprints are recognized as already saved, that's true, but I cannot login with my fingerprint, because client security manager is not functional, if it believes, that it only has one fingerprint.

 

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