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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-19-2018 02:04 PM

HP Recommended
Product: HP Compaq 6910p
Operating System: Microsoft Windows 7 (32-bit)
Product Name: HP Compaq 6910p
Operating System: Microsoft Windows 7

When I start my laptop the screen is black, No display. The fan is running , volume button shows mute OR if the laptop starts(after many attempts) the screen get freezes.
Tried starting in safe mode and tried diagnostics test but screen get freezes. The monitor is still running but the cursor won't move. The touchpad and mouse don't work even though mouse lights are still turned on. Also my keyboard lights are still on but ctrl alt del or any other keys won't work. The fans are still working and the harddisk lights are still on. Just the screen frozen and unresponsive. I wait a few minutes but it won't resolve on its own (also the system time won't change) and I have to hold down the power button to restart my laptop.

Need Help.
Regards
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