Complaint envy 360

[Aquintero]

I purchased my envy 360 2 years ago. Today while closing the screen the hinge popped out and broke my screen. I tried contacting costumer support and got a very unhelpful "no warranty, not our problem answer" even after explaining that these computers clearly have had this problem for a while and it is clearly an HP manufacturing problem and not a user problem.. this is completely unacceptable. I understand I no longer have a warranty, but this is clearly an HP issue, not a user issue.. very disappointed with the brand, will never buy again 

[Treeko]

Hi @Aquintero 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support