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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2020 02:07 PM

HP Recommended
Product: HP Elitebook 840 G5
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to connect to various HP Thunderbolt G2 120W docks with a HP Elitebook 840 G5 laptop. Every time I disconnect from the dock and reconnect, the laptop crashes with a blue screen. Also, when I try updating the Thunderbolt G2 firmware to the latest version, it gets as far as US USB-Type C PD Controller driver and then that also crashes the laptop. I'm never able to complete the firmware update process. I've updated the BIOS of the laptop as well as other drivers, such as graphics, chipset, intel engine management, dock ethernet driver, and dock audio driver. Any ideas on why it's bluescreening every time?

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