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‎02-21-2024 04:55 AM - last edited on ‎02-23-2024 09:28 AM by Retired

HP Recommended

Serial number [Personal Information Removed] was purchased 2 years ago for £700 and is now broken down. It is used in frequently. I have had to pay Curry's £75 to inspect it and they reported that it needed a new board at a cost of £300. I have refused this and have now had to purchase another computer. Not a happy customer and want to know if HP are prepared to compensate me in anyway.

 

 

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1 REPLY 1

‎03-05-2024 05:24 AM - edited ‎03-05-2024 05:24 AM

HP Recommended

Hello.

 

Since you're in GB, I recommend checking the local consumer protection rights if you are a consumer - not a business. Those statutory rights may force the original seller (or HP) to fix your computer gratis, or to compensate for the broken part and/or labour.

 

If you want to contact HP directly about this, call them and ask to escalate the case. This forum is mostly "peer-to-peer".

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