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Computer turns off as soon as disconnected from the wall but the battery shows as good.

HP Recommended
HP Envy 15x360
Microsoft Windows 10 (64-bit)

The battery shows as good but the compuyter turns off when disconnected from the wall for 15 seconds.

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HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I recommend you update the BIOS and the chipset driver from the below link and check if it helps.


If you continue facing the issue, I recommend you follow the steps in the below article and check if it helps.


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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