Confused whether the laptops I buy from the vendors from my region are original and not refurbished.

[AbdulHaseeb]

I am really confused and when making decision regarding the purchase of HP laptops in Pakistan customers are in doubt that HP laptops sold by the local vendors are either refurbished or the warranty which they claim is fake. I recently bought HP probook g4 450. While I was surfing the market there was an opinion that was revolving i.e. if you'll buy this notebook and if its without the backlit keyboard then it is refurbished. Is it so ?

[Huffer]

Look at the Product Number on the box or in the system properties...fn + esc. If there is an R in it then the unit is factory refurbished. Can't really tell if a unit is privately refurbished. Official specs say the keyboard is backlit so if you run across one with a non-backlit keyboard I would be skeptical as refurbishers will often apply a new keyboard of the cheapest type so it looks new. This laptop, however, has a 7th gen Intel Core processor so there is not likely a supply of used laptops in service long enough to have worn keyboards. 

[AbdulHaseeb]

Thanks for replying, Unluckily the laptop I bought has no backlit keybaord. I checked the product number and it says Y8A42EA#BH5, No R in it. Is it possible that this laptop originally had no backlit keyboard? 

[Huffer · Accepted solution]

Possible I guess...on that particular SKU it looks like backlit was an option, not standard:

http://www8.hp.com/us/en/products/laptops/product-detail.html?oid=7834555#!tab=specs

Look under "expansion"...you can also go into HP Support Assistant and run the battery test and see how many cycles it has on it and its born on date. That will give you some idea if that battery has had any use or if the battery is much newer than the rest of the laptop. 

You can also check warranty status on the HP website by serial number. 

Is the laptop working OK? 

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