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05-14-2020 03:05 AM
I have owned this this HP Spectre x360 Convertible 13-ap0xxx for 8 months. I have applied every recommended patch, fix and hack HP can offer.
I am an IT architect and purchased this machine with the intent to run my usual business based application such as Office, Visio and medium resourced apps therefore I made sure I had i7, 16Gb Ram. I have given up trying to use vmware on it. My older 2015 HP elite with i5 8 GB runs better than this.
So far to-date I have not had 1 week where this machine has not frozen, overheated (to the point I cant place the unit on my legs) or fan running constantly for hours (even with performance mode turned right down & CPU @ 7%).
SPECS - Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz - 16GB - BIOS F.40
Who else is having / had these issues that can help? I am sooo disappointed in this machine.
05-23-2020 06:53 AM
@Mortein Welcome to HP Community!
I understand that you are facing Constant Fan noise - overheating - lagging issues.
Do not worry. I will try to fix the issue.
I have a few steps to resolve this issue:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
06-04-2020 01:50 AM
Thanks for your response. Unfortunately I have done all this 😞 I installed HWMonitor and ran that for the duration of a normal business and associated activities. this is the temp outputs... with the fan sounding like a harrier jet getting ready for take off.
Temperature 0 79 degC (174 degF) (Package)
Temperature 1 72 degC (161 degF) (Core #0)
Temperature 2 87 degC (188 degF) (Core #1)
Temperature 3 70 degC (158 degF) (Core #2)
Temperature 4 73 degC (163 degF) (Core #3)
The machine is on a ventilated stand where the vents are clean and exposed in a 21degC room
06-05-2020 07:50 AM
I understand your concerns.
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
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