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ins1234
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Message 1 of 15
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Corrupted SoftPaq sp123469

HP Recommended
HP ZBook G6
Microsoft Windows 10 (64-bit)

I  have issues with sp123469. How will understand when it is fixed? 

The problems on my site are:

1. The default HP download an install client wasn't capable to install it.

2. The signature was broken.

3. When I downloaded it and tried to install it as an Administrator - a cab wasn't properly extracted.

14 REPLIES 14
SimonH-za
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Message 2 of 15
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sp123469 also failing to install on my HP Probook 450 G6.

"NVIDIA NB Graphics DCH Video Driver_Win10_0DM Sus"

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Aggera
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Message 3 of 15
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The same for me!!?

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Björn_N
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Message 4 of 15
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Tried on two Zbook Fury G7 and one Zbook Studio G7.

Does not work, same issue manually downloading using different browsers and also through HP IA.

Have a active HP support ticket and use NVIDIA driver "471.68-quadro-rtx-desktop-notebook-win10-win11-64bit-international-dch-whql" for now.

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Bert1957
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Message 5 of 15
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Here the same sp123469 HP Support Assistant and trough support at HP website.

HP ZBook Fury 17 G7 Mobile Workstation.

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bananacy
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Message 6 of 15
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Yes same for me either through HP Assistant (cannot install) or direct from this link :

https://ftp.hp.com/pub/softpaq/sp123001-123500/sp123469.exe

Cannot extract. corrupted file.

 

thanks

 

/J

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CHnow
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Message 7 of 15
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Yes, same problem with SoftPaq sp123469 failing to install BUT....

spent 1 1/2 hrs on phone to HP help line in India because NO ONE IN HP MANAGEMENT HAD BOTHERED TO TELL THEM, so wasted his time & mine; he was really helpful guy, patient, polite & persistent but no one had told him - finally realise through this site that lots & lots of other poor unfortunate customers of HP also wasting their time.

COME ON HP MANAGEMENT, PULL YOUR FINGERS OUT, PLEASE &

#1. Don't put faulty SoftPaq's on your system, TEST them first

#2. & if one does slip through, TELL your Support people a.s.a.p

 

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Bert1957
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Message 8 of 15
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Tried again with HP Support Assistant and I got a message that the file was updated manually or via Windows update. In Windows update: Driver updates 09-09-2021 NVIDIA - Display - 27.21.14.6294

So run Windows update and the problem will be solved.

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CHnow
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Message 9 of 15
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Well, highly trained, expert HP support guy in India couldn't get it to work - no, no, my previous comments about the TOTAL LACK of HP Management Interest applies, still, keeps on, till the US wake up before HP looses the plot entirely!

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THaenni
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Message 10 of 15
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Had the same problem and wanted to try your suggestion. Ran HP Support Assistant and it told me that this SoftPaq was "no longer valid" for my system and removed from the list of updates.

 

So obviously something did happen within HP, but they don't bother telling us.

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