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08-28-2022 01:45 AM
I have 4 of these computers for my business. Every one of them is cracked at the base where the wireless charger is. This is clearly a design fault as it has happened to all of them in the same place and they have not moved since they were purchased.
I have seen another post where users are saying that HP will not cover this. I would like to get clarification on this as I am in the market for more computers for my business and if there is no support for this I will be spending my money elsewhere.
10-05-2022 06:49 PM
I have the same problem with a cracked base. Fortunately, I purchased my desktop All-in-One computer through Best Buy and I bought the warranty protection package available through Best Buy. I purchased my computer last year. I have already had the based replaced. The new base is totally cracked and the charging unit does not work. So, I will have a second base replaced. This is clearly a design flaw with this HP product. I have seen many, many people complaining about this and HP will not accept fault.
Perhaps there will be a class action lawsuit because it seems everyone who bought this product has this problem.
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