Custom laptop hardware repair when out of warrenty

[maddie_bell]

The hinge of my laptop has broken and is stuck open. I took it to Best Buy but they could not fix it because it was a custom build out. How do I go about getting the hardware fix? There are no issues with the laptop besides the hinge.

[sandytechy20]

@maddie_bell 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers