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10-21-2019 07:48 AM - edited 10-21-2019 07:49 AM
HP ENVY x360 Convertible 15m-bq1xx - 2 month of using and my right hinge has become detached on the monitor side, causing bottom monitor frame to pop out. My laptop was in perfect condition. No drops or bumps. Light use. Based on the large number of HP customers that are experiencing this same issue, I can't help but to think this is a HP ENVY x360 hinge manufacturing defect. Do you have a system in place to resolve this or am I on my own and left with a defective laptop?
10-21-2019 09:27 AM
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