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‎08-15-2022 08:37 AM

HP Recommended
Product: HP EliteBook x360 830 G6 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

I paid for a New business laptop from the HP.com website.  The device I received was damaged upon when I opened the box it shipped in (the screen was bent near the hinge).  After using the device occasionally for about 2 months, I located system information that said the device had over 8000 hours of use on it.  I called the contact phone number to make complaints and requests to get a new device, I did not receive a new device.  I've had multiple repairs, over 5 times, and a representative told me that after 3 repair attempts, they could escalate the case to receive a replacement device.  The rep. I spoke with, now says they work in a different department and referred me to a customer support phone number that sends me to a different company.  

 

I would like assistance in receiving a replacement device.  I haven't been sa

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