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‎08-23-2022 07:53 AM

HP Recommended
Operating System: Microsoft Windows 11

pavilion 15 eg 2019 tx 

Category:
1 REPLY 1

‎08-23-2022 09:57 AM

HP Recommended

Hello @Ackerman61 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test < all > your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>>> Focus on Component <Power/Battery> Test

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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