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‎11-30-2023 10:48 PM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg3000 (78G45AV)

My speakers drop connection intermittently when I am connected to the docking station.  Tried headphones, updated Windows and drivers, no luck.  It says there is no output device, then pops connects only to drop.  I have the same docking station USB-C G5 on my work laptop with no issues.

1 REPLY 1

‎12-01-2023 02:30 AM

HP Recommended

@Terra1941 

 

Your machine is NOT compatible with HP USB-C G5 dock. Please check the following document

 

              https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-5464enw.pdf

 

Regards.

BH
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