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Mandarine3000
New member
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Message 1 of 4
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EB 1030 G2 stopped charging from thunderbolt

HP Recommended
EliteBook x360 1030 G2 stopped charging over thunderbolt
Microsoft Windows 10 (64-bit)

Hello everybody,

I'm using an i-tec Thunderbolt 3 Dock to connect and charge my Elitebook via a thunderbolt cable. Worked fine until shortly:

 

I installed a Windows update some days ago. Around the same time the notebook stopped charging via thunderbolt. All other thunderbolt features continue working.

 

All Windows and HP updates (via HP support assistant) have been made.

 

Any idea how to solve this?

 

Thanks in advance and kind regards!

 

 

3 REPLIES 3
TryToDoMybest
Level 8
829 820 81 166
Message 2 of 4
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HP Recommended

Hello

 

 check in device Manager if  there are devices without a driver.

 

bye

 

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Mandarine3000
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Thanks for the reply, but there are are no devices without a driver.

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TryToDoMybest
Level 8
829 820 81 166
Message 4 of 4
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HP Recommended

Hello

 

instead of HP Support Assistant , try to use HP iMage Assistant.

 

bye

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