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‎06-05-2020 03:56 PM - edited ‎06-05-2020 03:58 PM

HP Recommended
Product: EliteBook x360 1030 G2 stopped charging over thunderbolt
Operating System: Microsoft Windows 10 (64-bit)

Hello everybody,

I'm using an i-tec Thunderbolt 3 Dock to connect and charge my Elitebook via a thunderbolt cable. Worked fine until shortly:

 

I installed a Windows update some days ago. Around the same time the notebook stopped charging via thunderbolt. All other thunderbolt features continue working.

 

All Windows and HP updates (via HP support assistant) have been made.

 

Any idea how to solve this?

 

Thanks in advance and kind regards!

 

 

3 REPLIES 3

‎06-06-2020 06:26 AM

HP Recommended

Hello

 

 check in device Manager if  there are devices without a driver.

 

bye

 

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‎06-07-2020 05:45 AM

HP Recommended

Thanks for the reply, but there are are no devices without a driver.

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‎06-08-2020 10:18 AM

HP Recommended

Hello

 

instead of HP Support Assistant , try to use HP iMage Assistant.

 

bye

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