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‎11-22-2022 11:16 AM

HP Recommended

Strange issue, most times laptop is booted you are presented with a black screen, cursor top left, keyboard icon on the touch screen. I have to hold the power button down and boot up again to get windows to load.

 

I think it may only be happening when a usb-c hub and external monitors are plugged in, to be confirmed.

 

I have disabled hibernate and hence fast start up, I have also disabled usb boot devices in the BIOS.

 

Has anyone else come across this and do you have a solution?

 

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