• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-25-2022 02:29 AM - edited ‎01-25-2022 05:11 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I connect my EliteBook 840 G5 laptop to a HP USB-C Dock G4, I hear the laptop making a sound finding new hardware. Then the mousepointer disapears, the keyboard (USB and laptop) stops functioning.
And the 2 HP monitors stay in stand by mode. The screen on the laptop is stil working

 

This always worked, but I get new messages daily from collegues who got this problem since this month.

 

We have 500 Dockings, en 700 Elitebooks from series G2 to G6 available at my work.

We just finished updating laptops to Windows 10 20H02 or 2004.

 

I updated the firmware of the docking, And Updated a laptop to Windows 10 21H1.

Checked windows update, incl. the optional updates. Latest firmware installed. But nothing works.

 

Does anyone have this problem after updating the laptops? Is there a fix for this?

I really don't know what to do to fix the issue. Can't find much info about this problem online.

 

 

 

1 REPLY 1

‎01-25-2022 03:23 AM

HP Recommended

I get the same problem with HP Elite X2 G2 and Pro X2 devices

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.