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HP Recommended
HP EliteBook 840 G3 Base Model Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

I have an internal hard drive failure ID. My laptop is out of warranty. 

The memory quick check failed

The failure ID is: U0c1aj-9jqbru-mfgk6k-40b803

Memory Mdule 1: Bottom slot 1 (left)

 

Is this a fatal error - meaning I should take action now rather than just living with it?

What are my options? 

Can I replace the hard disk myself? How to do this?

Will it cost me more to repair than to replace?

 

Thanks for your help and advice!

Nuticel

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, Nuticel:

 

One of the memory chips in the notebook has failed and needs to be replaced.

 

If your notebook has more than one chip, you can remove the defective on in slot 1 and run the notebook off the good chip until you can replace the failed one.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure (chapter 5, starting on page 44).

 

HP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP E...

 

I don't know how much memory your notebook came with, but this would be a compatible 8 GB memory chip replacement.

 

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

 

If you can buy on Amazon.it, you can get this part there.

 

Crucial RAM CT8G4SFS824A 8GB DDR4 2400MHz CL17 Memoria Laptop : Amazon.it: Informatica

View solution in original post

5 REPLIES 5
HP Recommended

Hi, Nuticel:

 

One of the memory chips in the notebook has failed and needs to be replaced.

 

If your notebook has more than one chip, you can remove the defective on in slot 1 and run the notebook off the good chip until you can replace the failed one.

 

Below is the link to the service manual where you can find the memory removal and replacement procedure (chapter 5, starting on page 44).

 

HP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP E...

 

I don't know how much memory your notebook came with, but this would be a compatible 8 GB memory chip replacement.

 

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

 

If you can buy on Amazon.it, you can get this part there.

 

Crucial RAM CT8G4SFS824A 8GB DDR4 2400MHz CL17 Memoria Laptop : Amazon.it: Informatica

HP Recommended

Thanks. I've just installed the replacement 8GB memory card and everything seems to be back to normal now.

 

There is still a memory card slot free. How can I upgrade my laptop to 16GB? Is it as simple as buying an additonal 8GB memory and putting it in the free slot? Or is there a more complicated process? 

HP Recommended

You're very welcome.

 

To upgrade the memory to 16 GB, just order another one of those memory chips from the link I posted and install it in the empty slot, and your notebook will have 16 GB of memory.

 

Simple as that.

HP Recommended

Thanks for the clear answer. Much appreciated!

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.