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EliteBook x360 1040 G6 FN + PRT SC (right shift) not working

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Elitebook x360 1040 g6
Microsoft Windows 10 (64-bit)


I have just bought brand new Elitebook x360 1040 G6 and I have an issue with not working FN + PRT SC. 

It does not activate print screen. I have just stopped using Elitebook x360 1040 G5 and the button combination was working just fine. 

I did run the HP assistant for updates, windows updates and I also tried installing FN keys driver from HP support website. 


Non of above resolved the issue. 


Any tips on how to solve it would be much appreciated. 



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A team member from Hewlett Packard is on the phone with me today and is baffled as to why the fn key and the shift/prt sc key will not execute a screen print.


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