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‎04-22-2020 01:50 PM

HP Recommended
Product: Elitebook x360 1040 g6
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I have just bought brand new Elitebook x360 1040 G6 and I have an issue with not working FN + PRT SC. 

It does not activate print screen. I have just stopped using Elitebook x360 1040 G5 and the button combination was working just fine. 

I did run the HP assistant for updates, windows updates and I also tried installing FN keys driver from HP support website. 

 

Non of above resolved the issue. 

 

Any tips on how to solve it would be much appreciated. 

 

 

1 person had the same question
1 REPLY 1

‎06-11-2020 04:55 PM

HP Recommended

A team member from Hewlett Packard is on the phone with me today and is baffled as to why the fn key and the shift/prt sc key will not execute a screen print.

 

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