• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-18-2024 01:27 AM

HP Recommended

Hi, I have a company provided HP Elitebook 640 G9. I usually work with an External display. A few weeks back, my USB type C port stopped working and today my HDMI port also stopped working. Do I have any other options to get connected with my external display? The external monitor supports, USB C type, HDMI and Display port. Any advice will be much appreciated.

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2024 05:55 AM

HP Recommended

Hello,

 

First, shouldn't you ask your employer for a replacement instead of working around the problems? They're supposed to provide working tools for the employees.

 

Your HDMI and USB-C (Alt Mode) are driven by the same GPU, have you tried updating the drivers?

 

If you still have working USB A ports, you can use display adapter cables based on DisplayLink technology. Check the DisplayLink Products list webpage for what's available.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎10-18-2024 05:55 AM

HP Recommended

Hello,

 

First, shouldn't you ask your employer for a replacement instead of working around the problems? They're supposed to provide working tools for the employees.

 

Your HDMI and USB-C (Alt Mode) are driven by the same GPU, have you tried updating the drivers?

 

If you still have working USB A ports, you can use display adapter cables based on DisplayLink technology. Check the DisplayLink Products list webpage for what's available.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.