• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎11-24-2021 01:59 PM

HP Recommended
Product: elitebook 840 g6
Operating System: Microsoft Windows 10 (64-bit)

I have an elitebook 840 G6 and about a week ago the touch stick and associated buttons just stopped working.

I had made no changes, i just went to use the buttons and got no response. It was then i noted the stick itself was not working.

So far i have tried the following.

 

removing all touchpad and pointing device drivers and reinstalling - no effect - pad works, pointer and  buttons dont function.

 

installing older synaptics drivers to get acccess to the synaptics software to be able to turn devices on and off - no effect - apart from making windows crash on boot which led to a fight with bitlocker and then regedit to disable the synaptics software so i could get in to windows again and remove it.

 

updating i2c drivers - even though the pointing device claims to be ps2 - no effect.

 

i ran up ubuntu on my computer and again, touchpad works, stick and buttons dont. so i'm now thinking hardware.

 

am i missing a keyboard combination or something that could turn the stick and buttons off?

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.