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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-06-2020 12:06 PM

HP Recommended
Product: Elitebook 8570W
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys!

My problem is not so straightforward. My Elitebook 8570w randomly shuts down (no blue screen, it's like a power cutoff) and then starts itself. The occurance is a bit strange:
- While using Kodi (browsing in menu, no video playback)
- Scrolling down an Ebay listing in Chrome
- Watching IPTV via Chrome (SD resolution)

So, it seems like the issue is connected to the graphic card. In every cases, the fan was running on low RPM, no overheat could be detected.
I have no idea what can cause the problem. The OS is Windows 10 Pro 64bit, legally activated with OEM Win7Pro license key (No autoKMS). Grpahic card is Nvidia Quadro K1000M. Version of video driver is 385.73 F 11 (Date: 2017-10-20), HP SoftPaq lists it "Up to date". I tried a stress test (Separated CPU, Separated Memory, Separated GPU, and all at the same time) in Aida64, no issues or too high temperatures. Also tried Memory test in BIOS, Passed. Also tried HP PC Hardware Diagnostics, all passed in both test (quick and long).  Also tried running with one Memory one by one (2x4GB installed), the issue came up with both memories. Same issue with a spare dock (same type) and a spare adapter (Original HP, but only 60W). Also tried a newer driver (can be downloaded via Device Manager - Update Driver - Automatic), did not solve the problem.
Dock: HP VB041AA#ABB (It's my older 8540p's dock)
Adapter: HP 463953-001 - 18.5V 6.5A 120W (also belongs to the older 8540p)

SSD: Kingston A400

Thank you!
T.

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