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Elitebook revolve 810 G3 USB ports not working

HP Recommended
Elitebook revolve 810 G3
Microsoft Windows 10 (64-bit)

A refurbished Elitebook revolve 810 G3 and both usb ports not working (regular & power! We tried my 3.0 memory stick in 2 other computers and it works fine. As well the power usb doesn't charge! So this "new & refurbished" laptop is totally useless for mobile work! Worse, the selelr (Tiger Direct Canada) closed its doors a few days after the purchase on November 22! So I'm stuck with a useless piece of junk! Any help would be appreciated!

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