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Elitedesk HP security problem

HP Recommended
elitedesk 800
Microsoft Windows 7 (64-bit)

I'm a reseller, and a client with a 4 year old Elitedesk 800 had set up HP security.  Somehow he has found himself at an encryption login screen with message - an error occurred while initializing pre-boot authentication (0x8035) - only option is recovery which doesn't go anywhere.  Can';t get by this to boot his PC.


This reminds me why we started removing HP security from PC's we installed and delivered.


Anyone know how get by this?

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