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‎08-04-2020 08:00 PM

HP Recommended
Product: HP Envy 17"
Operating System: Microsoft Windows 10 (64-bit)

HP Envy 17" has a broken right hinge. Finally made positive contact with HP Smart Friend....no replacement part exists according to his catalog. Disappointed in dead end customer service for this product. What to do? (besides obviously shop for a new notebook from alternative maker)

1 REPLY 1

‎08-07-2020 08:09 AM

HP Recommended

@Envy_Sad_Brad

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I will escalate your case to HP's Regional Escalation Team

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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