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‎06-13-2019 08:03 AM

HP Recommended
Product: HP Envy 17-n065na
Operating System: Microsoft Windows 10 (64-bit)

I see that others have had this problem and wonder if there was ever a solution? After about 2 years of light usage the lacquer started coming off the touchpad on my Envy. Model: Envy 17-n065na.

 

I described the issue to a HP rep at the Theo Paphitis award winners event last February and felt well and truly fobbed off, but now I see it is a common problem, making it very hard to get a used part that doesn't have the issue.

 

Any advice? I'm currently toying with the idea of scraping off (or removing with acetone) the remaining coating, so that it's more usable.

1 person had the same question
1 REPLY 1

‎06-15-2019 02:17 PM

HP Recommended

@Dorsettech
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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